Return & Refund Policy

Returns Eligibility

We accept returns on eligible items within 14 days of delivery, provided that:

The item is unused, unworn, and undamaged
All original tags are still attached
You notify us of your intention to return the item within 14 days of receiving your order

Items returned without prior notification or outside of this timeframe may not be accepted.

How to Request a Return

All return requests must be made directly to Noxum.

To initiate a return, please contact us at:
Email: info@noxum.store

Once your request is approved, we will provide return instructions.

Return Shipping

Customers are responsible for the cost of return shipping, unless the item is found to be damaged or defective.

We recommend using a tracked and insured service, as Noxum cannot be held responsible for items lost or damaged in transit during return shipping.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 5 days of receiving your order.

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Clear photographs showing the damage or defect

Eligible claims will be assessed and, where approved, a replacement or refund will be arranged. In cases of confirmed damage or fault, return shipping costs will not be charged to the customer.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within a reasonable timeframe. Please note that original shipping costs are non-refundable, unless the item was faulty.

Non-Returnable Items

Certain items may be non-returnable, including:

Made-to-order or limited production pieces (unless faulty)
Items showing signs of wear, use, or damage
Items returned without original tags

These exclusions do not affect your statutory rights under UK consumer law.

Contact

If you have any questions regarding returns or refunds, please contact us at:

Email: info@noxum.store